Privacy Policy

1. Introduction

At Dreamline Interiors Ltd (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or engage with our services. By using our website, you agree to the practices described in this policy.

2. Who We Are

Company Name: Dreamline Interiors Ltd

Registered Address: Hayes, UB4 8SN, United Kingdom

3. What This Policy Covers

This policy applies only to your use of our website and services. Our website may contain links to other websites. Please note that we have no control over how your data is collected or used by other websites and we advise you to review their privacy policies before providing any information.

4. What is Personal Data?

Personal data refers to any information that identifies you as an individual, such as your name, contact details, IP address, or location data, as defined under the UK GDPR and Data Protection Act 2018.

5. Your Rights Under the Law

As a data subject, you have the following rights under the UK GDPR:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object
• Rights in relation to automated decision-making and profiling

To exercise any of your rights, please contact us using the details at the end of this policy.

6. What Data We Collect

We may collect the following information:

• Your name
• Email address
• Phone number
• Postal address
• IP address and device information
• Project-specific information (e.g. room measurements, custom design preferences)

We may collect this data when:

• You contact us via website forms, email, phone, or social media
• You request a quote or consultation
• You become a customer

7. How We Use Your Data

We only use your data where we have a lawful basis to do so. Typical uses include:

• Responding to your enquiries
• Managing your orders or installation projects
• Sending project updates or quotes
• Delivering marketing communications (with your consent)
• Meeting legal and regulatory obligations
• Improving our services and website

We do not sell or rent your personal data to third parties.

8. How Long We Keep Your Data

We retain your data only for as long as necessary for the purposes described in this policy, and to comply with legal obligations. If you request deletion, we may still retain limited data for legal or operational purposes.

9. Where and How Your Data is Stored

Your data is stored securely on servers within the UK. We take technical and organisational steps to protect your data from unauthorised access, alteration, or loss.

10. Sharing Your Data

We may share your personal data with:

• Subcontractors (e.g. installers, delivery teams)
• Payment service providers
• Our legal, tax or business advisors
• Regulators, HMRC, or authorities as required by law
• Prospective buyers in the event of a business sale

All third parties are required to handle your data securely and in accordance with UK data protection law.

11. Marketing Communications

We may contact you with news, promotions, or updates only if you have given consent. You can unsubscribe at any time using the link in our emails or by contacting us directly.

12. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience, track analytics, and improve functionality. You can manage or disable cookies via your browser settings.

13. Accessing Your Personal Data

You can request a copy of the personal data we hold about you. This is known as a “Subject Access Request.”

• Requests are free unless excessive or repetitive.
• We will respond within one month.
• Requests must be made in writing (email or post).

14. How to Contact Us

If you have any questions about this policy or wish to exercise your rights, contact us at:

Email: info@dreamlineinteriorsltd.co.uk

Phone: 0749 557 5217
Address: Hayes, UB4 8SN, United Kingdom

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updates will be posted on this page, and where appropriate, you may be notified directly.